We strongly recommend you take out travel insurance on making your booking to cover the cost of cancellation of your holiday, as well as all personal injury or loss/damage/theft of personal belongings whilst on holiday.
We acknowledge that sometimes a cancellation is unavoidable. We recommend you take out insurance as soon as you book.
In the event of a cancellation of any kind (other than per our covid19 policy) we regret that we do not reimburse this regardless of when you cancel. The reason for this it that it is paid to secure your preferred dates and give you the comfort of knowing those dates are reserved to you and no one else can book. Further, other guests who may have wanted those dates may have booked elsewhere. The payment also covers the time taken to re-market and re-book the villa to other guests.
Should you cancel the following charges are payable:
in the event of FCO advising against all but essential travel to Turkey as a result of the pandemic at the time you are due to arrive at Kisla Falls, we will be happy to transfer your booking to a future date. Bookings will be subject to availability and at any new rates applicable to the revised dates. We will work with you to find new dates, subject to availability, and amend the rental cost accordingly if required. We regret that we will not refund in the event of illness or personal choice as to vaccination status of any members of your party.
The damage deposit is £300. This is paid with the rental cost no later than 12 weeks before your arrival. This refunded within 25 days after your departure subject to confirmation from our management company that the villa has been left in good order with no significant damages/breakages to the villa or contents, or loss of keys. We will make a full deduction or partial deduction in the event of losses / damage / breakages.
Payment is either by bank transfer or by debit or credit card.
If you have any questions at all about our beautiful accommodation please do not hesitate to contact us and we will be very pleased to help.